Free Shipping
Lifetime Warranty

Privacy

Privacy Policy

Your privacy matters to us. This policy explains how we collect, use, and protect your personal information.

Last updated: January 2025

Leo&Ella ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our store. By using our website, you consent to the practices described in this policy.

1Information We Collect

We collect information to provide and improve our services. Here are the types of information we collect:

Personal Information

Information you provide directly to us

  • Name and contact details (email, phone, address)
  • Payment and billing information
  • Account credentials
  • Order history and preferences
  • Communications with our support team

Automatically Collected

Information collected when you visit our website

  • IP address and device information
  • Browser type and operating system
  • Pages visited and time spent on site
  • Referring website or source
  • Click patterns and navigation paths

Third-Party Sources

Information we may receive from other sources

  • Social media profiles (if you connect your account)
  • Payment processors and fraud prevention services
  • Marketing partners and analytics providers

2How We Use Your Information

We use the information we collect for the following purposes:

Process and fulfill your orders
Communicate about your orders and account
Improve our products and services
Personalize your shopping experience
Send promotional communications (with your consent)
Prevent fraud and ensure security
Comply with legal obligations
Analyze website usage and trends

3How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Third parties who help us operate our business (payment processors, shipping companies, email services)
  • Business Partners: Trusted partners for analytics, marketing, and advertising purposes
  • Legal Requirements: When required by law, court order, or governmental request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you have given us explicit permission to share

4Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze trends, administer the website, and gather demographic information.

For detailed information about the cookies we use and how to manage them, please visit our Cookie Policy.

5Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for data in transit
  • Secure payment processing through trusted providers
  • Regular security assessments and updates
  • Access controls and authentication requirements
  • Employee training on data protection

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our legal obligations.

When we no longer need your personal information, we will securely delete or anonymize it.

7Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information under laws such as the GDPR (EU) or CCPA (California). These rights may include:

AccessRequest a copy of the personal data we hold about you
CorrectionRequest correction of inaccurate or incomplete data
DeletionRequest deletion of your personal data (right to be forgotten)
PortabilityReceive your data in a structured, machine-readable format
ObjectionObject to processing of your personal data for certain purposes
RestrictionRequest restriction of processing in certain circumstances
Withdraw ConsentWithdraw consent where processing is based on consent

To exercise any of these rights, please contact us at hello@leoella.com. We will respond to your request within the timeframe required by applicable law.

8Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

9Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.

10International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

11Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.

Questions About Privacy?

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: